Customer Service

Heroine is all about you, our client, and how we can increase your online shopping experience. Customer service is very important to us. If there is an item that is of interest to you and we do not have it in your size, please contact us and we will make every effort to get it for you. We take pride in each of our lines and the fact that they come from all over the world. We have gone to great lengths to ensure that everything we offer you is of the highest quality. We hope you enjoy shopping with us as much as we enjoy preparing everything to the very last detail so that it is perfect for you.

PAYMENT POLICY

Heroine accepts American Express, Visa and MasterCard. Although we make every effort to keep sufficient stock of items listed on our site, there will be times when we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in the total of your order as well as your shipping confirmation.

SHIPPING POLICY

Since your order is so important to us we will begin processing it the very same day it arrives, except on holidays, and we will ship it to you depending on the service you have chosen and the availability of the items.
When available, we do offer same day delivery if you live in San Francisco and place your order before 1:00 PM for an additional $25.00 fee.

U.S. Continent

ORDER TOTAL UPS GROUND UPS 3rd DAY AIR UPS NEXT DAY AIR
$1-149 $9.95 $14.95 $29.95
$150 and up FREE $14.95 $29.95

 

Puerto Rico and U.S. Virgin Islands

All orders are shipped USPS Priority Mail with a flat rate of $9.95.

Canada*

All orders are shipped USPS Express Mail International with flat rate of $20.00.

UK, France and Australia*

Flat rate of $25.00 shipped via USPS Express Mail International.

All Other Countries*

Flat rate of $39.95 shipped via USPS Express Mail International. *The receiver will be responsible for any/all taxes and customs duties. Heroine is not responsible for international shipments lost in transit.

PRIVACY POLICY

Your privacy is important to us, so here at Heroine we will neither sell disclose your personal information with outside companies, organizations or third parties. We have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. If you forget your password, you can request that it be emailed to your email address. Heroine will not give passwords out over the phone, nor will we email them to a different email address than the one used to register. Heroine is committed to not only bringing you the finest products and best customer service, but also to keeping your personal and confidential information just that, personal and confidential.

RETURN POLICY

At Heroine we hand pick all our products and want to make sure that you are happy with your purchase. If for some reason you are unhappy with your order and want to return or exchange it, you can do so and we must receive it within 30 days of the date of purchase for a full refund. Return items must be unused, unworn, unwashed and undamaged. After 30 days the return will be in store credit only. In case, of merchandise bought on sale, ALL SALES ARE FINAL.